In the midst of shopping around for banks, Dave Marks, Vice President of Finance & Administration for BrightFocus Foundation saw that Sandy Spring Bank had the key ingredients they were looking for — superior customer service, a reliable approach, and the accessibility of speaking to representatives at any given time.
BrightFocus, a nonprofit organization which supports research to end Alzheimer's disease, macular degeneration, and glaucoma, knew they found the right banking partner in Sandy Spring Bank and in 2008, without hesitation, they established a banking relationship.
“As a nonprofit, the relationship with Sandy Spring Bank has been extraordinary because they make sure our banking needs are met and done efficiently. Contributions from donors are critical for us, and Sandy Spring Bank ensures the efficient capture of these donations,” Marks stated.
Sandy Spring Bank has been very responsive to BrightFocus, from cash management to top notch customer service at the branch level. “They’re very competent and they’re focused on delivering valuable products and services to customers,” he said.
“Sandy Spring Bank offers options and different ways of doing things. They presented the remote deposit option as a way to be more efficient. With the help of Sandy Spring Bank, we have been doing remote deposit for more than 10 years before it became commonplace,” he said. “Sandy Spring Bank was ahead of the game with this technology which is a stand-out service.”
“The difference with Sandy Spring Bank is that we feel like we’re important to them.”
“I can’t say enough about the people at the bank who have worked with us,” Marks continued, “They get it. Serving the customer is a superior business model.”
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