Paycheck Protection Program (PPP) Portal FAQs

Q: How/when can I apply?
A: Sandy Spring Bank’s application portal opened on January 19, 2021. All existing PPP borrowers received an email with a link to the portal to apply. Log in utilizing the link you received. You’ll then see the dashboard. Click “Marketplace” on the left and then click “Apply” for a new PPP loan. If you have previously applied for multiple PPP loans for different companies, make sure you are applying for a second round for the correct business. After clicking “Apply,” select the business for which you’re applying for a second loan. 

If you would like to apply for PPP funding for the first time, please contact your banker for additional information on starting your application.

No PPP applications of any kind are being accepted at our branches.

Note: Due to the expected volume of requests, we are only accepting applications from Sandy Spring Bank business clients.

Q: What should I do if I have trouble logging into the portal?
A: Make sure you are entering the authorized signer’s email address and password. If it is your first time logging into Sandy Spring Bank’s portal, or if you forgot your password, click “Request/Reset Password.” You will then receive an automated email containing a password reset link from [email protected] Please check your spam or junk folder if you do not receive the password reset link within five minutes. If you continue to experience difficulties, please contact us by clicking on the green "Ask a Question" button on the side of this page (bottom if on a mobile device), and we will be happy to help.

If you get stuck in a “Create a Password” loop, click on your name in the top right corner of the “Create a Password” page and select “Log Out.” Then, follow the instructions above to reset your password. 

If you have multiple PPP loans for separate businesses, you will still use only a single login for all loans. 

Below are some tips for logging in and selecting a password: 

  • The portal works best in Chrome.
  • Passwords must contain the following: 8 characters, 1 lowercase letter, 1 uppercase letter, 1 number, and 1 special character (! # $ % - _ = + < >).

Q: What documents are required to apply?
A: We recommend reviewing the U.S. Department of Treasury’s PPP Overview, as well as the Second Draw Borrower Application Form, to familiarize yourself with the information you will need. 

You only need to upload documents that apply to your business, and any non-applicable documents should be disregarded. Our loan processing team will review the uploaded documents and follow up if any further information is required.

Q: The online application portal requests duplicate documents or documents that do not exist/apply. What documents do I need to upload? 
A: You can disregard requests for duplicate documents or any documents that do not exist/apply. Only documents pertinent to your business type are required. Although if you have multiple PPP loans, some documents may be applicable to one loan and not the other depending on the business type. A list of the required documents is available here for first draws and here for second draws.

Q: How can I replace documents that were previously uploaded?
A: Documents can be replaced within a single login session. If you have logged out and need to make changes to your application or replace documents later, please contact us by clicking on the green "Ask a Question" button on the side of this page (bottom if on a mobile device), and we will be happy to help.

Q: How can I upload multiple files for a single item (e.g. utility bills)? 
A: The portal only allows a single document to be uploaded for each category. To submit multiple documents under a category, you will need to merge/scan the related documents into a single file to be uploaded. If you encounter difficulties, contact us by clicking on the green "Ask a Question" button on the side of this page (bottom if on a mobile device), and we will be happy to help.

Q: Can a non-signer receive access to the portal to complete the application on behalf of the authorized signer?
A: The SBA requires that the authorized signer certify the application and information entered in the application. Therefore, we are only able to supply the application portal login information to the authorized signer.

Q: How can I confirm my application was submitted and received? 
A: To find your loan status, log into the portal. On the Dashboard page, you will see the Your Products box on the right. Hover over the box highlighted in blue to see your loan status. Please review our First and Second Draw Loan Status document to discover where to find your loan status and an explanation of what each stage means.

Applications are processed in the order they are received. If any additional information or documentation is required, we will contact you.