Sandy Spring Bank Named 2017 Customer Experience Innovation Award Winner
Sandy Spring Bank Recognized as the First Two-Time Recipient of Global Award.
The Customer Experience Professionals Association recently announced that Sandy Spring Bank was selected as a winner of the 2017 Customer Experience Innovation Awards. Out of 45 organizations, Sandy Spring Bank stood out for their coordinated and comprehensive approach to engaging its nearly 800 employees in a bank-wide effort to improve the client experience. Most notably, the bank was recognized for its “Year of Empathy.” Through monthly meetings, routine trainings and a consistent company-wide dialogue, employees worked together to understand what it means to truly empathize with our clients—and each other. In doing so, we know that we’ll be able to better relate to our clients, build stronger relationships, and ultimately help our clients achieve what matters most to them.
This award recognizes companies around the world whose efforts have significant positive effects on their organizations' endeavors to revolutionize and improve customers' experiences. Sandy Spring Bank was selected again this year by a panel of judges considered to be thought leaders in the CX field. The bank is the first company to have received this prestigious award twice.