An enhanced digital banking experience is coming your way soon!
We’re excited to announce that we’ve designed a better personal online and mobile banking experience! You’ll enjoy an updated look and feel, featuring simplified navigation and enhanced security.
Please log in to your online banking account and confirm your contact information under Settings. We want to ensure you’re receiving the latest news and information throughout the transition.
More details coming soon.
You’ll be hearing more about the transition, including specific dates and timing, in the weeks ahead. This page will be available as your transition resource and will be updated regularly, so please check back.
Rest assured, we’ll be here every step of the way to help ensure the process is simple, smooth and seamless.
We can’t wait to share these enhancements with you!
New features, same commitment.
Convenience
A more streamlined experience for desktop and mobile, with easy access to all our banking tools.
Security
Industry-leading technology to help you manage your security.
Personalization
A banking experience that puts you in control anytime, anywhere.
You can look forward to these enhanced tools and features:
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Card Management – Turn cards on or off, view activity, manage payments and more.
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Mobile Check Deposit – Use your mobile device to deposit up to three checks at a time.
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Receive and Pay Bills – Get on-the-go bill management when you enroll in Bill Pay.
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Make Transfers and Payments – Schedule one-time and recurring payments using your mobile device.
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Quick Transfer – Make transfers directly from your Sandy Spring Bank account page, whether at home or on the go.
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Customized Security Notifications – Secure your account with SMS alerts and opt-in push notifications.
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Loans and Mortgages – Access a simplified view of your loan and mortgage statements.
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Personal Finance Management – Utilize desktop tools for budgeting, expense tracking and more.
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Lock Registered Devices – Lock and help secure lost mobile devices via your desktop.
Frequently Asked Questions (FAQs)
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Question
When will the personal online banking upgrade take place?
AnswerWe’re planning to launch our enhanced digital banking experience soon. We’ll let you know the exact timing in advance.
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Will I be able to log in using my current username and password as we approach the personal online banking transition?
AnswerYou’ll be able to log in using your current personal online banking username. When the enhanced digital banking is launched, you’ll need to create a NEW password by selecting “Forgot Password” on the online account login page. Once the transition is complete, we’ll send easy-to-follow instructions to all clients on how to log in.
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Can I keep adding new personal online banking payees and scheduled payments via the current online or mobile platforms?
AnswerYes, you can continue to bank as usual until we notify you otherwise. We’ll let you know ahead of time when to stop adding new payees and scheduled payments to the current system.
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Will my personal online banking eBills transfer to the new system?
AnswerYes, your eBills will transfer over to the new platform.
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Will I have to download a new personal online banking mobile app?
AnswerAfter the digital banking upgrade, be sure to update the mobile app to enjoy all of the new features and services. Access the app in the App Store for iOS or Google Play for Android and manually update it any time after the upgrade is complete.
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Will my ATM and debit cards still work during the personal online banking transition?
AnswerYes, ATM and debit cards will continue to work normally throughout the transition.
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I’ve connected my Sandy Spring Bank personal account(s) to external aggregators (e.g.: Mint, Intuit, or other bank aggregation services). Will I still be able to use them to view my accounts?
AnswerYes, but you will need to update your security credentials for your Sandy Spring Bank account(s) on those sites to re-establish the connection.
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Will my information be secure during the personal online banking transition?
AnswerYour security is always our top priority. Our industry-leading technology will help you manage your security.
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What if I have additional questions about the personal online banking transition?
AnswerOur team is always here to help you with all your banking needs. As the transition nears, check this landing page for further updates and additional information, or give us a call at 800.399.5919 or Contact Us.
Still have questions? Get help here.