COVID-19 Response FAQs

The health and safety of our employees and clients are always our top priority. We are taking this situation very seriously. We are proactively and regularly communicating with our employees and encouraging them to follow CDC guidelines, including frequent and thorough hand washing, social distancing and protective face coverings. In all positions where appropriate, our employees are working from home. We are also asking employees to stay home if they are sick or experiencing symptoms. 

We are waiving certain fees and penalties and offering guidance to our clients to help them navigate these tough financial times. 

Please visit www.sandyspringbank.com/updatehelp for a full list of our client assistance efforts or to request a call to discuss loan repayment options. We also encourage you to call your banker if you have any questions or concerns.
  

In the event that we are notified of a Bank employee who has tested positive for the virus, we will take the following steps:  

• Promptly notify staff at the impacted location. 
• Immediately close the impacted location for 72 hours to conduct thorough cleaning and sanitization in accordance with CDC guidelines. 
• Ask staff who had contact with the employee to self-quarantine for the appropriate period of time. 
• Notify any clients, to the best of our ability, who may have had contact with the employee. 
• Reopen the location after 72 hours with new or temporary staffing. 

We will continue to respond to these types of evolving situations with a focus on transparency and will take all necessary measures to safeguard the health and safety of our clients, employees and community members. 

We post all branch closures, regardless of the reason, on our website. To keep our clients and employees safe, we request that you call for an appointment before visiting a branch lobby. In the event that an employee tests positive, we will work to identify any clients who may have had contact with the employee and notify them of their potential exposure.

To protect clients and employees, the following temporary measures have been put into place, following CDC guidelines:

• Practicing social distancing by maintaining a six-foot distance from others. 
• Washing hands or using sanitizer before and after every interaction. 
• Making hand sanitizer available to others.
• Regularly cleaning touched surface areas.
• Requiring clients and employees to wear protective face coverings. 

In an effort to protect the safety of both our clients and employees, we may temporarily close branches for cleaning, and we are limiting person-to-person interactions between clients and employees within our open branches. As such, we are encouraging clients to utilize online banking and drive-thru to conduct their transactions. For up-to-date information on branch operations, please visit www.sandyspringbank.com/updatehelp.  

In the event that we are notified of a Bank employee who has tested positive for the virus, we will take the following steps:  

• Promptly notify staff at the impacted location. 
• Immediately close the impacted location for 72 hours to conduct thorough cleaning and sanitization in accordance with CDC guidelines. 
• Ask staff who had contact with the employee to self-quarantine for the appropriate period of time. 
• Notify any clients, to the best of our ability, who may have had contact with the employee. 
• Reopen the location after 72 hours with new or temporary staffing. 

We will continue to respond to these types of evolving situations with a focus on transparency and will take all necessary measures to safeguard the health and safety of our clients, employees and community members. 

To protect clients and employees, the following temporary measures have been put into place, following CDC guidelines:

• Practicing social distancing by maintaining a six-foot distance from others. 
• Washing hands or using sanitizer before and after every interaction. 
• Making hand sanitizer available to others.
• Regularly cleaning touched surface areas.
• Requiring clients and employees to wear protective face coverings. 

The health and safety of our employees and clients are always our top priority. We are taking this situation very seriously. We are proactively and regularly communicating with our employees and encouraging them to follow CDC guidelines, including frequent and thorough hand washing, social distancing and protective face coverings. In all positions where appropriate, our employees are working from home. We are also asking employees to stay home if they are sick or experiencing symptoms.