We're Here to Help

This is our official site for our latest updates on the impact of the coronavirus. Please bookmark sandyspringbank.com/update.

As your financial advocate, Sandy Spring Bank is here for you if you have any financial questions and concerns about the impact of the coronavirus on you and your family, your business, or our community. As this situation continues to unfold, we continue to closely monitor the latest developments and remain laser-focused on safeguarding the health and well-being of our clients, employees, and all of our business and community partners.

Sandy Spring Bank has more than 150 years of experience and we have weathered challenging times before. We are committed to using our experience to best serve you and to continue to earn and keep your trust. Thank you for giving us the opportunity to be your advocate in banking and in life.

Client Assistance

Call Your Banker

As your financial advocate, Sandy Spring Bank is here for you. If you have any questions or concerns, please call your banker or contact our Client Service Center at 800.399.5919 or use the Contact Us form.

Our call center is experiencing higher than normal call volume and longer wait times. We apologize for any inconvenience and ask for your understanding as we work to serve all of our clients. For answers to some frequently asked questions, please click here.


Small Business Administration's (SBA) Paycheck Protection Program (PPP) and Other State and Federal Programs

Signed into law on June 5, the Paycheck Protection Program (PPP) Flexibility Act of 2020 made changes to several aspects of the PPP. Read more here.

For information on other state and federal programs, click here.


Sandy Spring Bank Loan Clients

If you are a loan client with a financial need during this challenging time, we would like to help. Our bankers are here to discuss your situation, provide advice and suggest options. Click the "Request a Call" button below to provide contact information, and we will follow up within one business day to schedule a phone conversation.

Request a Call


Sandy Spring Bank Credit Card Clients

For credit card clients, please contact Elan, our credit card partner. You can reach Elan Cardmember Services by calling the number on the back of your card.


Sandy Spring Bank Business Clients

If you are a business deposit client, you can now use the ebiz mobile banking application for business to make unlimited check deposits at no charge until further notice.


More Sandy Spring Bank Client Assistance

Currently, we are waiving the excess activity fee on savings and money market accounts.

Please contact your branch banker or our Client Service Center for assistance at 800.399.5919 if you have any questions.

Branch Locations

In an effort to protect your safety and well-being, we have temporarily closed select branch locations. Click here for a list of branch closures and additional details.

Our closed locations will no longer be available for appointments, safe deposit access, or night depository services. Rest assured that your money and safe deposit contents will remain safe and secure. Sandy Spring Bank is a member of the Federal Deposit Insurance Corporation (FDIC). FDIC-insured banks remain the safest place to keep your money.

All Sandy Spring Bank ATMs will remain accessible. Transfer funds, check balances and get cash at any Sandy Spring Bank ATM or any of the over 55,000 surcharge-free Allpoint ATMs. You can also make deposits at any Sandy Spring Bank ATM.

Sandy Spring Bank branch locations that remain open will continue to operate by appointment only with enhanced drive-thru capabilities. The following transactions may now be processed through a drive-thru: cashier’s checks, cash advances, outgoing wire transfers, bulk coin requests, savings bond redemption and all account service requests.

Weekday drive-thru hours will change to 9:00AM-5:00PM. To make an in-branch appointment, please call your branch using the contact numbers listed here. All of our facilities continue to undergo extensive and thorough cleaning. For full details on all of our locations, click here.

Read an important notice regarding employee exposures.

Online and Mobile Banking

Check balances, transfer funds between accounts, make payments, and more 24/7 with online and mobile banking. Access your accounts wherever you are, and you can easily deposit checks remotely through mobile banking. Check out the links below to get more information on our personal and business banking capabilities if you are not already enrolled.

Online Banking | Mobile Banking

Business Online Banking | Business Mobile Banking

Additional Resources

As part of U.S. Government emergency coronavirus-related funding in the CARES Act, you may be eligible for an Economic Impact Payment. For more information including whether you’re eligible, how you’ll get paid, and when you’ll receive payment, click here.

IRS Updates to Your Individual Retirement Account and Health Savings Account.

Sandy Spring Bank is a member of the Federal Deposit Insurance Corporation (FDIC). FDIC-insured banks remain the safest place to keep your money. Learn more here

Helpful tips from the Federal Trade Commission to avoid coronavirus scams. 

For updates on COVID-19, visit the Centers for Disease Control and Prevention or World Health Organization

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