Frequently Asked Questions

  • Mobile Banking
    • Question

      Which wireless carriers are supported?

      Answer

      We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile and Verizon. If your carrier is not listed when you enroll, select ‘Other’ and try the Mobile Web op­tion, or check back later, as new carriers will be added over time.

    • Question

      Do I need a text message or data plan?

      Answer

      Yes, a text messaging and/or data plan is recommended, as data usage can become expen­sive without them. Please check with your wireless carrier for more information.

    • Question

      What is Activation?

      Answer

      Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Mobile Banking on your device. Your activation code is good for 24 hours. If you are unable to activate your phone during that time, just return to the management page on your computer and follow the prompts to request a new activation code. We recommend you print your activation code and instructions for easy reference during installation.

    • Question

      With three options to choose from, how do I know what’s right for me?

      Answer

      With three great mobile options, it’s up to you to decide which combination of our new Mobile Banking solutions are the best fit for you.

      Sandy Spring Bank Mobile Banking App:
      We recommend that you download our iPhone or Android App to easily view your information on your mobile phone.  Make a deposit by simply taking a picture of the front and back of a check and electronically sending it to us for collection. Mobile Deposit is safe, secure, and free.

      Text Banking: Get started
      For quick balance updates, we recommend that you enroll in Text Banking.  Text a command to us anytime at 96865, and we’ll reply with your requested information in seconds.

      Mobile Browser BankingGet started
      If you don’t use an iPhone or Android, we offer a Mobile Browser option to support your banking needs. Visit sandyspringbank.com on your phone’s browser, and sign on with your Sandy Spring Bank Online Banking username and password.

    • Question

      What is Sandy Spring Bank Text Banking?

      Answer

      Sandy Spring Bank Text Banking gives you access to your accounts via text messages on your phone. It’s a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

    • Question

      What is the Sandy Spring Bank shortcode?

      Answer

      The Sandy Spring Bank shortcode will be provided to you once you enroll in Text Banking. For ease of use, we recommend that you add this number to your phone’s address book or contacts and name it something that you will easily recognize, such as Sandy Spring Bank Text Banking.

    • Question

      Can I use both Text Banking and Mobile Banking on my phone?

      Answer

      Yes, you can use both options from the same phone. To do so you will need to activate each op­tion on your phone prior to use. We recommend that you activate both Text Banking and Mobile Banking when you enroll, even if you aren’t sure that you will want to use both. By activating both at the time of your enrollment, you will eliminate the need to make changes later.

    • Question

      Is Text Banking supported on my phone?

      Answer

      Sandy Spring Bank Text Banking will work on any text message capable phone from one of our supported carriers.

    • Question

      Will I receive unsolicited text messages?

      Answer

      No. You will only receive messages when you specifically request them with one of the Text Banking commands.

    • Question

      How much does this service cost?

      Answer

      Mobile Banking is a free service offered to our Online Banking customers. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for applicable fees.

    • Question

      I’m not enrolled for Online Banking. Can I still use this?

      Answer

      You must first enable your bank account(s) for Online Banking before using Sandy Spring Bank Mobile Banking.

    • Question

      How do I sign up for Mobile Banking?

      Answer

      Log in to Online Banking from your computer. Go to User Services and choose the Mobile Management option from the Manage Account box. Enroll your mobile phone and follow the activation instructions.

    • Question

      Is it secure?

      Answer

      Yes, our Mobile Banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN or password access, and application timeout when your phone is not in use. Only the phones that you personally enroll in the service can ac­cess your accounts, and account data is never stored on your phone. In the event your phone is lost or stolen, the service can be immediately disabled by either going to sandyspringbank.com or calling our Online Banking support line at 800.399.5919.