Frequently Asked Questions

  • Mobile Banking
    • Question

      How much does Personal Mobile Banking cost?
      Answer

      Mobile banking is a free service offered to our digital banking customers. However, there may be charges associated with text messaging and data usage on your phone. Check with your mobile phone carrier for applicable fees.

    • Question

      I’m not enrolled for personal digital banking. Can I still use personal mobile banking?
      Answer

      Yes, just download the personal mobile app and tap to enroll. The same log in information is used for personal mobile and digital banking.

    • Question

      Is Personal Mobile Banking secure?
      Answer

      Our mobile banking app offers a number of security features to protect your account, including encryption technology, password access, and application time-outs. In addition, account data is never stored on your phone. There are additional things that you can do to help enhance your digital security, such as choosing a complex password or multi-factor authentication. Our mobile banking app works safely when used correctly and paired with the latest security features. 

      If your phone is lost or stolen, the service can be immediately disabled by either going to sandyspringbank.com or calling Digital Banking support at 800.399.5919.