Frequently Asked Questions

Multi-factor authentication provides an extra layer of protection to your personal online banking account. These days a simple password isn’t always enough to make sure that someone is who they say they are. Multi-factor authentication makes it harder for fraudsters to access client accounts with a password alone.

Multi-factor authentication adds a second step to the login process to verify your identity and reduce fraud risks. After you enter your username and password, you could be prompted to enter a security code to gain access to your online account. Per your selection, the security code will be delivered to your cell phone or email. The unique security code sent to your cell phone or email can then be entered in the prompt for access to your online account.

To update your mobile number you will need to be logged into your Personal Online Banking account. Once you’re logged into online banking, go to the Information & Settings menu by clicking the gear wheel in the header. Select Change Contact Information, and answer your verification questions. Then add your current mobile number. You’ll need to verify the changes you’ve made. Please continue to follow the prompts until you see a security code delivery preference page. Check the box to receive text alerts and submit. 

Then click Information & Settings, and visit the Mobile Manager to update your device/number if you have gotten a new device or are using text banking. 

You will receive an automated email confirming the changes you’ve made to your account.

There are two ways to be ready for multi-factor authentication: verifying your contact information (email and mobile phone) in Personal Online Banking and updating your security code delivery preference. 

To confirm your contact information is up to date in online banking, log into online banking and go to the Information & Settings page by clicking the gear wheel in the header. Select Change Contact Information and answer your verification questions. Then add your current mobile number. On the same screen you can also confirm your email. You’ll need to verify the changes you’ve made. Please continue to follow the prompts until you see a security code delivery preference page. Check the box to receive text alerts and submit.

You will receive an automated email confirming the changes you’ve made to your account. 

While you will be able to enter a security code from email or mobile delivery, we recommend you choose mobile delivery to receive security codes. Text messages are the fastest way to receive the codes because the codes are at your fingertips. We also believe that security codes on your mobile phone are the easiest way to securely log in to your account.