Mobile Banking FAQs

If you are already a personal online banking user, download the app and use your online credentials to login. If you are not a current user of personal online banking, download the app and tap to enroll from your mobile device.

Yes, just download the mobile app and tap to enroll. The same login information is used for mobile and online banking.

Yes, our mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN or password access, and application timeout when your phone is not in use. Only the phones that you personally enroll in the service can ac­cess your accounts, and account data is never stored on your phone. In the event your phone is lost or stolen, the service can be immediately disabled by either going to sandyspringbank.com or calling our Online Banking support line at 800.399.5919.

Mobile banking is a free service offered to our online banking customers. However, there may be charges associated with text messaging and data usage on your phone. Check with your mobile phone carrier for applicable fees.

Sandy Spring Bank text banking gives you access to your accounts via text messages on your phone. It’s a fast, easy way to look up account balances or recent account history by sending a text command.

Yes, you can use both options from the same phone. To do so you will need to activate each op­tion on your phone prior to use. We recommend that you activate both text banking and mobile banking when you enroll, even if you aren’t sure that you will want to use both. By activating both at the time of your enrollment, you will eliminate the need to make changes later.

The Sandy Spring Bank text banking code will be provided to you once you enroll in text banking. For ease of use, we recommend that you add this number to your phone’s address book or contacts and name it something that you will easily recognize, such as Sandy Spring Bank Text Banking.

After you enroll, text a command to 334-421-5037 and we’ll reply with your requested information in seconds.

Sandy Spring Bank text banking will work on any text message capable phone from one of our supported carriers.

No. You will only receive messages when you specifically request them with one of the text banking commands.

We support all the popular U.S. mobile phone carriers for text banking, including AT&T, T-Mobile, Verizon, Sprint/Nextel/Boost, Alltel (Now includes Midwest), Virgin Mobile, Cricket, and U.S. Cellular. If your carrier is not listed, check back later as new carriers are added over time.

Yes, a text messaging and/or data plan is recommended, as data usage can become expen­sive without them. Please check with your wireless carrier for more information.

Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using mobile banking on your device. Your activation code is good for 24 hours. If you are unable to activate your phone during that time, just return to the management page on your computer and follow the prompts to request a new activation code. We recommend you print your activation code and instructions for easy reference during installation.