Frequently Asked Questions

  • Samsung Pay
    • Question

      Will merchants receive my physical card number?

      Answer

      Most merchants won’t have access to your physical card number; they’ll receive the unique virtual card number associated with your credit or debit card.

      Please note: MasterCard must provide your physical card number to certain transit merchants (e.g., subway systems) in order to process real-time decisions about whether or not to approve your purchase.

    • Question

      What type of device do I need to use Samsung Pay?

      Answer

      You can use Samsung Pay with the Galaxy S6, S6 active, S6 edge, S6 edge+ and Note 5 and newer devices that are compatible with Samsung Pay. Please visit https://www.samsung.com/pay for a full list of compatible devices.

    • Question

      Will all merchants accept Samsung Pay?

      Answer

      Samsung Pay uses proprietary technology that works with both Magnetic Secure Transmission (MST) used to swipe cards and Near Field Communication (NFC) to make contactless mobile payments. MST and NFC enable the Galaxy S6, S6 active, S6 edge, S6 edge+ and Note 5 to make transactions at most card readers where you can swipe or tap your card, excluding gas station pumps.

      Please continue to carry your physical cards to use where Samsung Pay is not accepted. Most merchants will display the contactless payment symbol to let you know they accept contactless payments. You can visit this website to determine terminals that accept Samsung Pay https://www.samsung.com/pay

    • Question

      Will the card image in Samsung Pay match my physical card?

      Answer

      No. The card image won’t be an exact match. Keep in mind this doesn’t affect how your cards work with Samsung Pay.

    • Question

      Does Samsung Pay show my Sandy Spring Bank debit card transactions?

      Answer

      Wallet displays the time or date of the last Sandy Spring Bank debit card purchase you made with Samsung Pay, but it won’t display all your purchase details. For a complete view of all your Sandy Spring Bank debit transactions, sign in to Online Banking or use our Mobile Banking App and select the appropriate account.

    • Question

      How do I add my physical debit or credit card to the Samsung Pay App?

      Answer

      From the home screen, touch apps, touch Samsung Pay, touch install. Cards can be easily added to the Samsung Pay app by using your device’s camera to scan in your card’s information, or by manually inputting the card information yourself.

    • Question

      What if my Samsung Phone is lost or stolen?

      Answer

      Samsung Payments can’t be made from your phone without being authorized via fingerprint or the PIN chosen during the setup process. If you register with Samsung’s Find My Mobile service, you can remotely erase information on the phone, including any cards stored in Samsung Pay. The URL is https://www.samsung.com/us/support/

      You should also review your Online & Mobile Banking transactions. If you notice any suspicious activity, please contact us immediately by calling the number on the back of your card.

    • Question

      Why am I being asked to call Sandy Spring Bank to verify my card?

      Answer

      This is just an extra security step from Samsung Pay. Simply call the number provided so we can verify your card. Then look for a wallet message letting you know that Samsung Pay has been activated. You will also receive an email from Samsung Pay.

    • Question

      What is a virtual card?

      Answer

      Virtual cards are the digital form of your eligible physical credit and debit cards. When you add your physical card to Samsung Pay, it is stored as a virtual card. It will have a unique virtual card number that is only associated with Samsung Pay.

    • Question

      If I erase my Samsung Phone, does that cancel my physical cards or can I continue to use them?

      Answer

      Erasing the information on your Samsung will have no effect on your physical cards. You can continue to use your cards as you normally would. Erasing your Samsung Phone will delete the virtual cards from Samsung Pay and they can no longer be used. You can add your credit and debit cards back into Samsung Pay at any time.