General Questions

How much does this service cost?
Sandy Spring Bank Mobile Banking is a free service offered to our Online Banking customers. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for applicable fees.

Is it secure?
Yes, Sandy Spring Bank Mobile Banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN or password access and application timeout when your phone is not in use. Only the phones that you personally enroll in the service can ac­cess your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to or calling the Sandy Spring Bank Online Banking support line at 800-399-5919.

Which wireless carriers are supported?
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile and Verizon. If your carrier is not listed when you enroll, select ‘Other’ and try the Mobile Web op­tion, or check back later, as new carriers will be added over time.

Do I need a text message or data plan?
Yes, a text messaging and/or data plan is typically needed, as data usage can become expen­sive without them. Please check with your wireless carrier for more information.

I’m not enrolled for Online Banking. Can I still use this?
You must first enable your bank account(s) for Online Banking before using Sandy Spring Bank Mobile Banking.

What is Activation?
Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Mobile Banking on your device. Your activation code is good for 24 hours. If you are unable to activate your phone during that time, just return to the enrollment page on your computer and follow the prompts to request a new activation code. We recommend you print your activation code and installation instructions for easy reference during installation.

How do I sign up for Mobile Banking?
Log in to Online Banking from your computer. Go to User Services and choose the Mobile Enrollment option from the Manage Account box. Enroll your mobile phone and follow the activation instructions.

With three options to choose from, how do I know what’s right for me?

With three mobile banking options to choose from, Sandy Spring Bank Mobile Banking provides you with the flexibility to manage your finances in a way that fits your lifestyle and your personal preferences.

If you have a Smartphone (iPhone™, Droid™), you may want to download the Sandy Spring Bank Mobile Application and integrate your mobile banking activities into your Smartphone.

If you prefer to utilize the browser integrated into your phone, or you have a Smartphone other than those listed above, Sandy Spring Bank offers you the ability to access your accounts through our secure mobile website.

If you prefer the convenience of text messaging, our Text Banking solution will allow you to access your accounts and transfer funds in just seconds.

The beauty of it all – you truly don’t have to choose. As a Sandy Spring Bank client, you will have the option to use any combination of our Text Banking and Mobile Banking products.

Text Banking Questions

What is Sandy Spring Bank Text Banking?
Sandy Spring Bank Text Banking gives you access to your accounts via text (SMS) messages on your phone. It’s a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

What is the Sandy Spring Bank shortcode?
The Sandy Spring Bank shortcode will be provided to you once you enroll in Text Banking. For ease of use, we recommend that you add this number to your phone’s address book or contacts and name it something that you will easily recognize, such as Sandy Spring Bank Text Banking.

Can I use both Text Banking and Mobile Banking on my phone?
Yes, you can use both options from the same phone. To do so you will need to activate each op­tion on your phone prior to use. We recommend that you activate both Text Banking and Mobile Banking when you enroll, even if you aren’t sure that you will want to use both. By activating both at the time of your enrollment, you will eliminate the need to make changes later.

Is Text Banking supported on my phone?
Sandy Spring Bank Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.

Will I receive unsolicited text messages?
No. You will only receive messages when you specifically request them with one of the Text Banking commands.