General Questions

How much does this service cost?
Mobile Banking is a free service offered to our Online Banking customers. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for applicable fees.

I’m not enrolled for Online Banking. Can I still use this?
You must first enable your bank account(s) for Online Banking before using Sandy Spring Bank Mobile Banking.

How do I sign up for Mobile Banking?
Log in to Online Banking from your computer. Go to User Services and choose the Mobile Management option from the Manage Account box. Enroll your mobile phone and follow the activation instructions.

Is it secure?
Yes, our Mobile Banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN or password access, and application timeout when your phone is not in use. Only the phones that you personally enroll in the service can ac­cess your accounts, and account data is never stored on your phone. In the event your phone is lost or stolen, the service can be immediately disabled by either going to or calling our Online Banking support line at 800-399-5919.

Which wireless carriers are supported?
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile and Verizon. If your carrier is not listed when you enroll, select ‘Other’ and try the Mobile Web op­tion, or check back later, as new carriers will be added over time.

Do I need a text message or data plan?
Yes, a text messaging and/or data plan is recommended, as data usage can become expen­sive without them. Please check with your wireless carrier for more information.

What is Activation?
Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Mobile Banking on your device. Your activation code is good for 24 hours. If you are unable to activate your phone during that time, just return to the management page on your computer and follow the prompts to request a new activation code. We recommend you print your activation code and instructions for easy reference during installation.

With three options to choose from, how do I know what’s right for me?
With three great mobile options, it’s up to you to decide which combination of our new Mobile Banking solutions are the best fit for you.

Sandy Spring Bank Mobile Banking App:
We recommend that you download our iPhone or Android App to easily view your information on your mobile phone.  Make a deposit by simply taking a picture of the front and back of a check and electronically sending it to us for collection. Mobile Deposit is safe, secure, and free.

Download Android App on Google Play Download on the Apple App Store

Text Banking: Get started
For quick balance updates, we recommend that you enroll in Text Banking.  Text a command to us anytime at 96865, and we’ll reply with your requested information in seconds.

Mobile Browser Banking: Get started
If you don’t use an iPhone or Android, we offer a Mobile Browser option to support your banking needs. Visit on your phone’s browser, and sign on with your Sandy Spring Bank Online Banking username and password.

Text Banking Questions

What is Sandy Spring Bank Text Banking?
Sandy Spring Bank Text Banking gives you access to your accounts via text messages on your phone. It’s a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

What is the Sandy Spring Bank shortcode?
The Sandy Spring Bank shortcode will be provided to you once you enroll in Text Banking. For ease of use, we recommend that you add this number to your phone’s address book or contacts and name it something that you will easily recognize, such as Sandy Spring Bank Text Banking.

Can I use both Text Banking and Mobile Banking on my phone?
Yes, you can use both options from the same phone. To do so you will need to activate each op­tion on your phone prior to use. We recommend that you activate both Text Banking and Mobile Banking when you enroll, even if you aren’t sure that you will want to use both. By activating both at the time of your enrollment, you will eliminate the need to make changes later.

Is Text Banking supported on my phone?
Sandy Spring Bank Text Banking will work on any text message capable phone from one of our supported carriers.

Will I receive unsolicited text messages?
No. You will only receive messages when you specifically request them with one of the Text Banking commands.