Business Online Banking FAQs

Click the "Enroll" button below to request a call with a Sandy Spring Bank representative who will walk you through the enrollment process.

Enroll

Visit a branch near you or contact our Commercial Business Center at 866.867.1570.

Approximately one week.

If you have forgotten your Business Online Banking Company ID or User ID, please call our Business Banking Specialists at 866.867.1570 and we will assist you.

If you need to reset your password, enter your Company and User IDs on the login screen, click “Login” and then “Forgot your password?” on the next screen.

You can click on “Customer Support, Contact Us” and send us a secure message. You can also visit any of our branches and one of our bank representatives will submit your request.

You can add or remove services by completing a Business Online Banking Status Change form. Please visit any of our branches to complete a form, or contact our Commercial Business Center at 866.867.1570.

Your account history begins accumulating after you have enrolled in Business Online Banking. The transaction history is stored for 18 months. If you opt to enroll in electronic statement delivery, your first statement will be available after the next statement date following enrollment. These .pdf statements are accessible for up to 24 months.

Yes, there is no limit to the number of Business Online Banking bill payments you can make each month. Please refer to our Commercial Deposit Account and Electronic Banking Agreement Product Sheets for more details.

Yes, sign up for Business Online Banking with ACH services and you can utilize the ACH network to make vendor or tax payments, collect money, and give your employees the added benefit of direct deposit. Employees can open a My Free Banking checking account with no minimum balance and no monthly fee.

For more information on our ACH service, visit our Treasury Management website to learn more. You can also visit any one of our convenient branches or contact our Commercial Business Center at 866.867.1570.

We support the following types of downloads: CSV (comma separated value), BAI, QuickBooks, Money and Quicken. Quicken download options are .qif. Business Online Banking  information can also be exported into an Adobe PDF. If you have any technical questions, please contact the Sandy Spring Client Support Center at 866.867.1570, Monday through Friday, 8:00 a.m. and 7:00 p.m., Saturdays 8:00 a.m. through 1:00 p.m.

Yes, after logging on to Business Online banking, click the “Administration” tab and click on “Company Administration” from the dropdown menu. The Manage User page will appear then click on the “Create New User” link to set up individuals with their own unique login. You can entitle each user to the Business Online Banking service(s) and account(s).

Yes, you can have access to multiple companies within a single Business Online Banking access and even perform ACH origination from them. Contact the Sandy Spring client support center at 866.867.1570, Monday through Friday, 8:00 a.m. and 7:00 p.m., Saturdays 8:00 a.m. through 1:00 p.m.

You can click on “Customer Support, Contact Us” and send us a secure message. You can also visit any of our branches and one of our bank representatives will submit your request.